A driver says they paid, but the dashboard shows them unpaid
A driver says they paid, but the dashboard shows them unpaid
Open the driver profile and check the Mobile money transactions tab. If the payment is there but not in the payment history, it is a matching problem. Check Reconciliation for an unmatched payment of that amount on that date.
The target figure looks too high or too low
The target figure looks too high or too low
Check for drivers marked Pending setup, who carry no daily amount, and check the daily amount on each vehicle model. Suspended drivers do not count toward the target.
Payments keep arriving unmatched from the same driver
Payments keep arriving unmatched from the same driver
The driver is probably paying from a mobile money account registered in another name. Record the sender name in the notes on their profile so the next person handling reconciliation recognizes it.
Older payments are missing entirely
Older payments are missing entirely
Check the reconciliation start date in Organization settings. The platform does not scan transactions dated before it.
The unparsed count under SMS ingestion is rising
The unparsed count under SMS ingestion is rising
The platform is receiving payment messages it cannot read. Contact Swapinga support. Do not wait for it to correct itself, because those payments are not reaching any driver record.
Can I correct a payment recorded against the wrong driver
Can I correct a payment recorded against the wrong driver
Contact Swapinga support rather than recording an offsetting entry. An offsetting entry leaves both drivers with a record that does not match reality.
Who can change the daily amount a driver pays
Who can change the daily amount a driver pays
Only the Fleet Admin role, through the vehicle model. See Users and roles.