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The reminder log records every reminder sent to a driver: who it went to, the message, the date, the channel, and whether it was delivered.

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Sending a reminder

You can send a reminder from a driver’s profile, or from the reminder log using New reminder.
1

Choose the driver

Reminders are always addressed to one driver.
2

Write the message

State the amount outstanding and the day it relates to. Keep it short and factual.
3

Send and confirm delivery

The reminder appears in the log with its delivery status. A failed delivery usually means the phone number on the driver record is wrong.

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Reading the log

Filter by channel or by status to see what has actually reached drivers. A driver who has received three reminders and still has a gap is a case for a conversation, not a fourth reminder.
Reminders are a record as well as a nudge. When a driver disputes what they were told, the log settles it.