> ## Documentation Index
> Fetch the complete documentation index at: https://docs.swapinga.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting support

> How to reach the Swapinga team and what to include in a request.

Contact Swapinga support at [support@swapinga.co](mailto:support@swapinga.co).

## What to include

A support request is answered faster when it carries:

1. Your organization name.
2. The screen you were on and the date selected.
3. The driver involved, by name and plate number.
4. The transaction reference, if the question is about a payment.
5. What you expected to see, and what you saw instead.

## What to raise immediately

* Payments arriving unmatched in numbers you cannot clear.
* A rising unparsed count under SMS ingestion.
* A payment recorded against the wrong driver.
* Figures on a report that a bank has already received and that have since changed.